Hidden dynamics: how emotions affect business performance & how you can harness their power for positive results

Emotions can have a strong influence on decisions and performance in the workplace. This book offers practical guidance on how to control and channel strong feelings into a positive force. It describes the nature and impact of emotions - especially fear - and explains how to keep them from interfering with business decisions and working relationships. Packed with examples, action exercises and tools for training, this book helps managers to: improve team performance; reduce interpersonal conflict and barriers to co-operation; encourage the candour needed to improve results; reveal hidden dynamics that can impede judgements; and integrate feelings and facts when making business decisions.